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If, for any reason, you are unhappy with the purchase performance of our products, you are entitled to a full 100% money-back refund of your purchase price. (Less shipping costs). In order to obtain a refund, the following instructions must be followed:
(1) if the product(s) has not been used, you must return the product(s) to American Pharma Inc. within 30 days of the original purchase date, together with a short note stating "what" is being shipped back, and "why" it is being returned; or
(2) if the product(s) has been used, you must return the unused portion, including any full, partially full or empty bottles of the product(s) in its original container to American Pharma Inc. within 90 days of the purchase date, together with a letter indicating the procedure followed during product use, the end results of using the product, and "why" you are dissatisfied with the product's performance. Upon receipt of these, our refund department will evaluate your claim and after approval, a full refund of the purchase price will be made to the purchaser, and your feedback will be promptly reviewed by our Quality Assurance Department as part of our continuous quality improvement program to insure complete customer satisfaction.
(3) in order to take advantage of this guarantee policy you must try the product(s) for at least 60 days. (Unless you experience medical difficulties) We only refund those users who have tried the product for at least 60 days.
(4) this guarantee is not effective for any 1 month supply purchases or returns.
(5) all returns must be sent to Canada at the below address:
American Pharma Inc.
PO Box 294
Cassidy, BC
V0R 1H0 Canada
(6) in order to qualify for a refund, all products must be used as per the directions. Taking more than the recommended amount can result in a refund decline.
It is the responsibility of the Customer to return the product within the time frames above.
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Please review our Dispute Policy below, for further information.
Dispute Policy
Most people are honest and so this may not apply to you: Please note that trying to deny a valid charge through your bank, phone bill, or credit card company is fraudulent and is illegal. When we receive such disputes, this is our standard DISPUTE POLICY (we always follow through with action):
(When you purchase, your IP is tracked and can be traced back to your computer).
1. IF YOU TRY TO DISPUTE or DENY a valid charge, your credit card or checking account along with your name and address will immediately be added to a negative database. The negative database is shared by thousands of merchants on the Internet, both large and small, and you will not be able to purchase goods or services from said merchants in the future.
2. IF YOU TRY TO DISPUTE or DENY a valid charge, you will be sent an invoice for the disputed amount by regular postal mail. Copies will also be sent to your bank and credit card company. The invoice will include the following information:
• The name and description of the product you paid to receive.
• Your IP address when you purchased.
• The day and time of your purchase.
• Original charge amount plus a $25 fee for dispute processing.
3. If you do not pay the invoice within 30 days, a second invoice will be sent. The second invoice will include the following information:
• Access logs detailing when you accessed the site in question and what ISP you used to do so.
• Examples of any files and/or pictures and/or video captures of any information you downloaded from the site after gaining your username and password (if appropriate).
4. If the second invoice is not paid within 30 days, your file will be forwarded to one of the 17 collection agencies that we do business with. Please note that these agencies will tack on their own penalty fees, and you may be subject to legal prosecution if you fail to pay. We will also file claims against you with Experian, Transunion, and Equifax credit reporting bureaus.
We take these measures to prevent any possible fraud and to punish those that may try to take advantage of our company. To avoid any of the above, we encourage you to contact us first for any problems with your purchase. We have an excellent track record in resolving any problems to see that you are fully satisfied with your purchase.
If you have ANY Questions please call or e-mail us Toll Free 1-888-777-4401
